At Uber, we’ve spent the last couple of years refocusing our efforts to innovate for drivers. It’s our goal to make Uber the best platform for flexible work in the world. A big part of 2021 was doing a better job of listening and understanding drivers’ experiences with our products and processes. Many employees—including me—hit the road ourselves to experience the app like you do. We then announced a series of changes, but we knew there was more we could do.� While consumers tend to in…
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