The Experience of Workers Using the Uber App During the First Year of the COVID-19 Pandemic

For years, it’s been claimed that platform work could help people meet their financial needs in a crisis. The COVID-19 pandemic disrupted economies and labor markets worldwide. As the world’s biggest economic shock in a hundred years, it provided an opportunity to better understand the role that platform work can play in supporting financial resilience. To explore the adaptability of platform work in response to a major crisis and uncover insights about work on rideshare and delivery plat…

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