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Asia/Pacific Organizations Ramping Up CX Investments but Vendors Must Combat Privacy and Data Security Challenges, IDC Reports

In the new normal, organizations must address rising privacy concerns and regulatory scrutiny to capture the opportunities presented by increased customer data availability. According to IDC’s latest report Bridging Digital Trustworthiness Gaps to Address the Privacy-Versus-Value Dichotomy, organizations must increase capabilities required for digital trustworthiness, such as expertise in privacy protection, data security, and conformance with regulatory/industry standards to master custo…

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