At AWS re:Invent, Zendesk announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate AI-powered contact center innovation and joint go to market to support the global growth of Zendesk Contact Center. The collaboration will focus on integrating Amazon Connect voice capabilities, conversational analytics, and sentiment analysis with Zendesk Contact Center, advancing Zendesk’s vision to power exceptional service for every person on the planet. As custo…
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