Passengers are living digital-first lives. They manage their finances, health, and mobility from their phones. But when it’s time to fly, they’re still asked to queue, print, and repeat. This year’s Travelers’ Voice, SITA Passenger IT Insights 2025 reveals a clear disconnect: travelers are ready for easy, smart journeys. And they’re asking the aviation industry to accelerate its transformation.� The report channels the voices of more than 7,500 real passengers, surveyed at airport…
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